Shipping policy
Shipping Policy
Last Updated: September 25, 2026
At Noreviana, we are committed to providing a clear and reliable shipping experience for our customers. This Shipping Policy explains how we process and deliver orders within the United States.
1. Shipping Availability
Noreviana currently ships to addresses within the United States.
We do not currently ship to international destinations.
Some locations or addresses may be subject to shipping restrictions depending on carrier availability.
2. Order Processing
Orders are normally processed within 1–3 business days after the order is successfully placed.
Business days are Monday through Friday and do not include weekends or applicable holidays.
During periods of high order volume, holidays, promotions, or other circumstances outside our control, processing may take longer.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when tracking is available.
3. Shipping Times
After your order has been processed, estimated delivery times are:
Standard Shipping: 3–7 business days
Delivery times are estimates and are not guaranteed delivery dates.
Actual delivery times may vary depending on the shipping carrier, destination, weather, holidays, order volume, and other circumstances outside our control.
4. Shipping Charges
Available shipping options and applicable shipping charges will be displayed during checkout before you complete your purchase.
If free shipping is available for a particular product or order, the applicable offer will be clearly displayed on the website or during checkout.
Shipping charges may vary depending on the product, destination, order size, or shipping method selected.
5. Order Tracking
When tracking information is available, we will provide it by email after your order has been shipped.
You can use the tracking number provided to monitor the progress of your shipment through the applicable shipping carrier.
Please allow up to 48 hours for tracking information to become active after the shipping confirmation is sent.
6. Delivery Issues
If tracking information shows that your package has been delivered but you cannot locate it, please first check:
-
Your delivery address
-
Your mailbox or usual delivery location
-
Around your property
-
With household members, neighbors, or building management
-
The carrier's tracking information for additional delivery details
If you still cannot locate the package, contact us at support@Noreviana.shop and we will assist you in reviewing the delivery information.
7. Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an order has not yet shipped and you notice an error in your shipping information, contact us as soon as possible at support@Noreviana.shop.
We will make reasonable efforts to update the information before shipment, but we cannot guarantee that changes can be made after an order has been processed.
If an order is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply to resend the order.
8. Lost, Damaged, or Delayed Packages
Noreviana works with shipping carriers to deliver orders safely and on time.
If your package is delayed, lost, or damaged during transit, please contact us at support@Noreviana.shop with your order number and tracking information.
For products that arrive damaged, please also provide clear photos of the package and product when possible.
We will review the situation and work with you and the applicable carrier to determine the appropriate resolution.
9. Address Restrictions
We may be unable to deliver to certain locations or addresses where the selected shipping carrier does not provide service.
If we are unable to fulfill an order because the destination is unavailable, we will contact you and provide an appropriate resolution, which may include cancellation and a refund.
10. Shipping Delays
Delivery estimates may be affected by circumstances beyond our control, including:
-
Severe weather
-
Natural disasters
-
Carrier delays
-
Holidays
-
High shipping volumes
-
Transportation disruptions
-
Incorrect or incomplete addresses
-
Other unforeseen events
Such delays do not automatically qualify an order for a refund if the order has already been shipped.
If a significant shipping issue occurs, please contact our customer service team for assistance.
11. Returns and Refunds
If you need to return an eligible product, please review our Return & Refund Policy.
Our standard return period is 30 days from the date your order is delivered.
For information about return eligibility, return shipping costs, refunds, and exchanges, please refer to our Return & Refund Policy.
12. Contact Us
If you have questions about shipping or your order, please contact us:
Noreviana
Address: 605 Grace Ave, Worland, WY 82401, USA
Email: support@noreviana.shop
Phone: +1 469-246-6072
Our customer service team will be happy to assist you.