Refund policy

Last Updated: September 25, 2026

At Noreviana, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, we offer a 30-day return period for eligible products.

1. Return Eligibility

You may request a return within 30 days from the date your order is delivered.

To be eligible for a return, the product must:

  • Be unused and in its original condition.

  • Be in its original packaging, where applicable.

  • Include all original accessories, tags, manuals, and components.

  • Not be damaged, altered, or modified after delivery.

  • Be accompanied by your order number or proof of purchase.

Products that do not meet these requirements may be refused or may be subject to a reduced refund based on their condition.

2. How to Request a Return

Before sending any product back, please contact us at:

Email: support@Noreviana.shop
Phone: +1 469-246-6072

Please provide:

  • Your order number.

  • The product you wish to return.

  • The reason for the return.

  • Photos of the product if requested by our customer service team.

Our support team will provide the return instructions and return address when your return request is approved.

Please do not send a return to an address without first receiving return instructions from Noreviana.

3. Return Shipping Costs

For returns requested because you changed your mind, ordered the wrong product, or no longer want the item, the customer is responsible for the return shipping cost.

If the product is defective, damaged during delivery, or we sent you the wrong product, Noreviana will provide appropriate return instructions and will be responsible for the applicable return shipping cost.

4. Damaged, Defective, or Incorrect Orders

Please inspect your order after delivery.

If your product arrives damaged, defective, or different from what you ordered, contact us at support@Noreviana.shop as soon as possible.

Please provide your order number and clear photos or other information showing the issue.

After reviewing your request, we may provide a replacement, exchange, or full refund, depending on the circumstances.

5. Refunds

Once your returned product is received and inspected, we will notify you whether your refund has been approved.

If your return is approved, the refund will be issued to your original payment method.

Noreviana will process approved refunds within 5 business days after the returned product has been received and inspected.

After we process the refund, your bank or payment provider may require additional time for the funds to appear in your account.

6. Refund Amount

For an approved return, the refund will normally cover the amount paid for the returned product.

Original shipping charges are generally non-refundable unless the return is required because the product was defective, damaged, incorrect, or we made an error with your order.

Return shipping costs are handled according to the Return Shipping Costs section above.

7. Items Not Eligible for Return

The following products may not be eligible for return:

  • Products that have been used, damaged, altered, or modified after delivery.

  • Products missing original packaging or accessories.

  • Products returned after the 30-day return period.

  • Products that cannot be resold because of their condition.

  • Products specifically identified as non-returnable on their product page.

8. Exchanges

If you would like to exchange an eligible product, contact us at support@Noreviana.shop.

Exchanges are subject to product availability. If the requested replacement is unavailable, we may process a refund instead.

9. Order Cancellations

If you need to cancel an order, contact us as soon as possible at support@Noreviana.shop.

We will make reasonable efforts to cancel an order before it has been processed or shipped.

Once an order has been shipped, it cannot normally be cancelled and the standard return policy will apply.

10. Contact Us

If you have questions about our Return & Refund Policy or need assistance with a return, please contact us:

Noreviana
Address: 605 Grace Ave, Worland, WY 82401, USA
Email: support@Noreviana.shop
Phone: +1 469-246-6072

We are happy to assist you with your return or refund request.